Customer Success Engineer

Responsibilities:

• Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
• Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
• Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners’ engineers or B2B customers;
• Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
• Perform registration, classification and prioritization of phone and self-service requests through given systems;
• Manage customer inquiries, troubleshoot customer issues and using appropriate r...