Job Description

.fit_to_content{width:100%;height:auto}Your role

The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations.

  • Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services...

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