Job Description

We're Hiring: Customer Support Executive - CashBook

About CashBook

CashBook is transforming the way businesses manage employee expenses and financial workflows. We're looking for a Customer Support Executive who is passionate about helping customers, solving problems, and ensuring a smooth user experience.

Location: Bengaluru (On-site) - IndiraNagar

Experience: 0-1 years

Role Type: Full-time

CTC : Upto 3.5 LPA


What You'll Do:

As a Customer Support Executive at CashBook, you will be the first point of contact for our users and play a key role in ensuring customer satisfaction.

Your responsibilities will include:

  • Handling customer queries via calls, emails, and chat
  • Assisting users with manual bookkeeping features (cash in/out, entries, reports)
  • Supporting customers on UPI, wallet, and payment-related issues (transactions, limits, failures, refunds)
  • Guiding users through app features, subscriptions, and settings
  • Troubleshooting basic issues and coordinating with internal teams for resolution
  • Maintaining accurate records of customer interactions and issues in the CRM/support tools
  • Following up with users to ensure issues are resolved in a timely manner
  • Sharing customer feedback and common issues with the product and tech teams

What We're Looking For:

  • 0-1 years of experience in customer support, customer success, or a similar role
  • Good understanding of bookkeeping basics and digital payments (UPI)
  • Strong communication skills (Hindi+ English language preferred)
  • Ability to explain concepts in simple, user-friendly terms
  • Patient, empathetic, and solution-oriented mindset
  • Comfortable working with mobile apps and support systems
  • Prior experience in fintech, SaaS, or accounting apps is a plus (not mandatory)

Why Join CashBook:

  • Work with a fast-growing fintech product
  • Learn deeply about payments, bookkeeping, and customer experience
  • Opportunity to grow into Customer Success, Product Support, or Ops roles
  • Collaborative and supportive work environment

Interested?

If you're excited to help customers and grow your career with us, please share your resume at

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