Customer Success Executive

We are hiring a Customer Success Executive for a Learning & Development Company to manage client relationships, ensure smooth program delivery, and drive customer satisfaction and retention.

Key Responsibilities:

• Act as the primary point of contact for assigned clients
  

• Onboard new clients and explain training programs
  

• Coordinate with trainers, internal teams & clients
  

• Track program progress and client engagement
  

• Handle client queries, feedback & escalations
  

• Ensure high customer satisfaction and renewals
  

• Maintain CRM data and client reports
  

Requirem...