Customer Success Executive

Role Overview

We are seeking a Customer Success Manager to join the Trinka AI team and work closely with our customers, sales, product, engineering, and operationsteams. In this role, you will be responsible for ensuring customers successfullyadopt and derive continuous value from Trinka AI's academic writing, grammar,plagiarism, and AI-detection solutions.

You will act as the primary point of contact for customers for support, onboarding, and usage guidance, while also proactively helping them use Trinka more effectively in their academic and research workflows.

Key Responsibilities:

• Own day-to-day customer support via email and chat, ensuring timely, high-quality resolution of product, account, and usage-related issues.
• Triage, troubleshoot, and escalate complex technical issues to Engineeringor Product teams while keeping customers informed on progress and timelines.
• Build deep exp...