Customer Success Executive - Trainee

Job Title: Customer Success Executive - Trainee Location: Mohali, India Timings: Night Shift 6:00 PM onwards. Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships. Your Roles and Responsibilities: Manage relationships with International clients to ensure successful onboarding, product adoption, retention, and satisfaction. Guide and support customers in becoming strong advocates for our products through regular communication and consultation. Understand customer business objectives and help them achieve success using our SaaS solutions. Proactively identify common issues and resolve them swiftly and professionally. Act as the voice of the customer internally and coordinate with support, product, and engineering teams. Identify and develop opportunities for up-selling or expanding product usage. Respond to customer queries via email, phone, and video calls with clarity and confidence. Qu...