Job Description

Customer Success & Implementation Specialist

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Purpose of the Position

The Customer Success & Implementation Specialist – Europe will be responsible for ensuring successful implementation, ongoing support, training, and satisfaction for KIU System Solutions customers in the European region. This role combines technical, functional, and commercial skills, aimed at ensuring that airlines and travel agencies effectively adopt KIU's technological solutions (PSS, GDS, Digital Retailing, AI Agents, etc.), maximizing their value and contributing to customer success.

Main Responsibilities

  • Lead and execute KIU solution implementation processes for airlines and agencies, ensuring compliance with timelines, quality, and scope.
  • Provide first‑level functional and operational support to customers in the region, appropriatel...

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