Customer Success Lead

Role Overview – Technical Customer Success Lead

We are looking for a Technical Customer Success Lead who will own customer retention, technical success, and account growth while leading a team of Technical Customer Success Associates. This is a hands-on leadership role, where you will directly manage key accounts, drive outcomes in the first 90 days, and ensure the team proactively solves technical and delivery issues before they impact customers.

You will act as the technical and strategic bridge between customers, product, support, and engineering—ensuring high product adoption, reduced churn, and scalable customer success operations.

Key Responsibilities

1. Team Leadership & Execution

• Lead, mentor, and monitor a team of Technical Customer Success Associates.

• Set daily priorities, review performance metrics, ...