Job Description
About the Role
We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key stakeholders.
Key Responsibilities
Strategic Leadership & Team Management
Lead and mentor a team of Customer Success Managers to exceed performance goals and KPIs
Conduct regular performance reviews and support team members' professional development
Define and track team objectives, providing regular feedback and guidance
Drive operational excellence through best practices implementation and continuous process improvement
Oversee the hiring, training, and retention of CSM team members
Customer Health & Success
Maintain portfolio health with a focus on achieving an NPS score of 40 or higher
Develop ...
We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key stakeholders.
Key Responsibilities
Strategic Leadership & Team Management
Lead and mentor a team of Customer Success Managers to exceed performance goals and KPIs
Conduct regular performance reviews and support team members' professional development
Define and track team objectives, providing regular feedback and guidance
Drive operational excellence through best practices implementation and continuous process improvement
Oversee the hiring, training, and retention of CSM team members
Customer Health & Success
Maintain portfolio health with a focus on achieving an NPS score of 40 or higher
Develop ...
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