Customer Success Lead

About Us

Tram Case is revolutionizing legal technology with AI-driven tools that enhance efficiency and accessibility for legal professionals. We're undertaking high-impact technology transformation, partnering with a high-volume immigration law firm to optimize workflows and streamline processes. Join us in building the future of legal tech, where impactful innovation meets user-centric design.

Role Overview

We're looking for a Customer Success Lead to own the relationship with our flagship law firm customer and build the customer success function at Tramcase. This is a high-autonomy, high-impact role where you'll work on-site in Mexico City navigating a complex enterprise environment with multiple stakeholders and varying levels of buy-in.

You'll lead onboarding, enablement, and ongoing relationship management, translating technical capabilities into business value, building consensus across organizational layers, and turning skeptics into...