Customer Success Lead

About us:

Jumbo is the fastest growing shopping app in the world. Get rewarded every time you shop on our app, play free games, and win exciting prizes.

📍 Location: South Delhi, New Delhi

🎯 Experience: 2+ Years

💵 Budget : Up to 5LPA + ESOPs

💻 Work Schedule: 6 days a week

Roles and Responsibilities:

• Reach out to inactive or dormant app users via calls, messages, or other communication channels
• Understand why users stopped using the app and address their concerns
• Encourage users to re-activate and start using the app again
• Build and maintain positive relationships with users
• Maintain basic records of user interactions and outcomes
• Share customer feedback and insights with internal teams

Skills we are looking for:

• Strong communication skills (verbal and written)
• Customer handling & relationship management abilities
• Persuasion and negotiation skills
• Basic understanding of sales or customer conversion
• Empathy, patience, and a problem-solving mindset
• Comfortable speaking with users and handling objections
• Ability to work in a fast-paced startup environment

Why Jumbo:

• Work directly with founders and leadership.
• Opportunity to shape culture, policies, and people strategy.
• Fast learning, high ownership, and real impact.

At Jumbo, we are proud to offer equal opportunities to all. We embrace diversity and inclusion in every aspect of our work. We are committed to creating an inclusive workplace that respects every individual, regardless of race, gender, sexual orientation, gender identity, religion, age, disability, or background, everyone is welcome here.