Customer Success Lead

Department Customer Success

Designation Customer Success Lead

Location Chennai

Reporting Vice President – Design & Product

The Customer Success Lead will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.

Role & Responsibilities

• Professionally manage relationships with a portfolio of assigned accounts
• Build executive relationships within the customer’s organization
• Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
• Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lif...