Job Description

We are Cofrai, a fast-growing B2B SaaS start-up specializing in equipment maintenance solutions. Our MVP is live, and we’re expanding rapidly with new clients on board. To ensure our customers succeed and thrive with our platform, we are looking for a Customer Success Representative to join our dynamic team.

Role Overview

As a Customer Success Representative at Cofrai, you’ll play a critical role in building and maintaining relationships with clients, guiding them through every stage of their journey—from pre-sale demos to post-sale support. You’ll be their trusted point of contact, ensuring their smooth onboarding and continued satisfaction.

Responsibilities

You’ll be responsible for managing client interactions across three key stages:

  • Pre-sale: Conduct demos, answer questions, and provide guidance on pricing and product fit.
  • Onboarding: Lead the implementation process, manage project timelines, provide user training...

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