Customer Success Management - Trainee

Job Title: Customer Success Management - Trainee Location: Cairo, Egypt (Remote) Summary: Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships. Your Roles and Responsibilities: Manage assigned customer relationships for successful product use, retention, and satisfaction Prepare and nurture customers to become product advocates Help customers achieve their educational goals using our products Identify and address common customer issues Advocate customer needs cross-departmentally Identify and develop up-sell opportunities Respond to customer queries via email and telephone You Should have: 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company Strong written and verbal English communication skills Techno-commercial mindset with understanding of various use cases Graduation with an engineering background preferred Strong teamwork skills with ability to work independently Comfortable with night and flexible shifts Qualification: Graduate/Post Graduate in any domain Compensation: Competitive salary based on qualifications and experience
Any
0-1 year
Native speaker of Arabic / Spanish / French 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company Strong written and verbal English communication skills Techno-commercial mindset with understanding of various use cases Graduation with an engineering background preferred Strong teamwork skills with ability to work independently Comfortable with night and flexible shifts