Customer Success Management - Trainee

Job Description

Job Title: Customer Success Management - Trainee

Location: Cairo, Egypt (Remote)

Summary:

Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities:

• Manage assigned customer relationships for successful product use, retention, and satisfaction
  
• Prepare and nurture customers to become product advocates
  
• Help customers achieve their educational goals using our products
  
• Identify and address common customer issues
  
• Advocate customer needs cross-departmentally
  
• Identify and develop up-sell opportunities
  
• Respond to customer queries via email and telephone
  

You Should have:

• 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
  
• Strong written and verbal English communication skills
  
• Techno-commercial mindset with understanding of various use cases
  
• Graduation with an engineering background preferred
  
• Strong teamwork skills with ability to work independently
  
• Comfortable with night and flexible shifts
  

Qualification:

Graduate/Post Graduate in any domain

Compensation:

Competitive salary based on qualifications and experience

Requirements
Native speaker of Arabic / Spanish / French 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company Strong written and verbal English communication skills Techno-commercial mindset with understanding of various use cases Graduation with an engineering background preferred Strong teamwork skills with ability to work independently Comfortable with night and flexible shifts