Customer Success Manager 2

We are seeking a Customer Success Manager focused on customer retention, re-engagement, and lifecycle value growth.

This role centers on proactive outreach to existing customers—reviving inactive users, strengthening relationships, and converting disengaged customers into active, long-term subscribers.

The ideal candidate blends empathy with commercial awareness, balancing supportive conversations with measurable retention outcomes.

Key Responsibilities

Customer Outreach & Reactivation

• Proactively contact customers with inactive usage, expired subscriptions, or product-related barriers
• Conduct supportive, solution-oriented conversations that drive renewals and re-engagement
• Identify friction points and escalate relevant product or experience insights internally

Retention Strategy Execution

• Track outreach activity, engagement results, and conversion performance
• ...