Customer Success Manager

Job Title: Customer Success Manager (CSM)

Location: Ahmedabad

Company Overview

Virtual Building Studio helps architecture, engineering, and construction (AEC) firms scale efficiently by providing top-tier, US-trained design and BIM professionals on demand. We partner closely with US-based clients to ensure seamless delivery, operational excellence, and long-term success.

Role Summary

The Customer Success Manager (CSM) is a client-facing role responsible for managing the post-sales client journey, from onboarding through ongoing account management. The role involves working closely with US-based clients, ensuring a smooth transition after the sales handover, maintaining strong client relationships, and acting as a trusted partner to drive delivery quality, client satisfaction, and account continuity.

Key Responsibilities

• Lead client onboarding and po...