Customer Success Manager, AI Solutions

Customer Success Manager, AI Solutions

Join Thomson Reuters to transform professional‑grade AI products into measurable outcomes for Australian legal customers.

About The Role

As a Customer Success Manager you will own a high‑impact portfolio, build trusted relationships, and drive measurable outcomes from day one. You will translate goals into success plans, orchestrate adoption across teams, and surface insights that lead to renewals and expansions. The role is based in Sydney.

Responsibilities

• Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients.
• Post‑sale, oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment from CoCounsel and related AI platforms.
• Capture and communicate voice of the customer to relevant int...