Job Description
Customer Success Manager
Are you an experienced Customer Success Manager excelling in retention, renewal growth and identifying upsell/cross selling opportunities?
Do you thrive in a collaborative setting where your ideas and creativity are valued?
About the role
You are accountable for ensuring customers realise maximum value from the full Elsevier product portfolio. By driving adoption, engagement, retention and measurable outcomes, the CSM plays a critical role in renewal success and identifying opportunities for growth within their defined customer portfolio. Serving as the customer's trusted advisor, the CSM partners closely with Account Managers and cross functional teams to deliver seamless experiences and ensure customers achieve their strategic objectives.
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