Customer Success Manager

About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress.





About the role

The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross‑functional teams to support customer goals and long‑term success.





Key Responsibilities



+ Serve as the primary post‑sale contact, providing strategic guidance and support.



+ Lead onboarding to help customers achieve early value and co...