Customer Success Manager

Brisbane City, Queensland, Australia

Customer Success Manager

etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.

As a Customer Success Manager, you will be building strong relationships with etrainu’s client base, ensuring their successful adoption & utilisation of our product, and driving long-term customer satisfaction and retention. Your focus will be on managing critical customer engagements, ensuring proactive account, relationship & technical support, and fostering strong relationships with internal and external stakeholders.

In your role as a Customer Success Manager, you are responsible for ensuring best practice utilisation, providing bespoke configuration recommendations, and achieving high levels of satisfaction through our clients use of our technical product. This role combines technical expert...