Customer Success Manager

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Date: 14 Jan 2026

Office Location: Perth, WA, AU, 6000

Company: NEC Corporation

Exciting new leadership opportunity within our WA Team.

We are currently seeking a Customer Success Manager to manage some of our key WA customers.

The Customer Success Manager (CSM) is a key interface between the customer and NEC. The role is responsible for the overall service delivery/performance of each account in their portfolio/region. This includes P&L oversight, commercial understanding, service request quote coordination, technical due diligence and management of a service provision.

They will work closely with the service operations team to ensure that contracted Service Level Agreements are met, and to drive the business objectives established for the account/s.

The CSM will be responsible for ensuring IT Services are aligned with the customer’s IT strategy, goals, and objectives while ensu...