Job Description

Customer Success Associate – B2B SaaS

Location: Bengaluru

Experience: 1-4 years

Work Mode: Monday to Saturday, Onsite

Compensation: 6-8 LPA (Including PF and PGDM monthly fees of ₹6,666)


Eligibility Criteria

  • This role is only for graduates (postgraduate candidates should not apply).
  • You must have exceptional spoken and written English communication skills.
  • Pursuing the PGDM program along with this job is mandatory and non-negotiable.


Want to build a career in Customer Success, SaaS, and Client Relationship Management ?


About Buildesk:

Buildesk is a fast-growing PropTech SaaS company helping real estate developers and channel partners digitize their operations.

Our platform powers:

  • Marketing Automation
  • Sales CRM
  • ERP (Procurement & Finance)
  • Channel Partner & Vendor Management
  • Customer & Broker Apps


Your Role as Customer Success Manager:


You will be the primary owner of customer success —from onboarding to renewal—ensuring clients see measurable business value from Buildesk.


What You’ll Do:

  • Own client onboarding & implementation , including product setup, configuration, and training
  • Act as a trusted advisor , understanding customer workflows across sales, marketing, procurement, and finance
  • Drive product adoption, retention, renewals, and account growth
  • Identify upsell and cross-sell opportunities within existing accounts
  • Serve as the first escalation point for client issues and work closely with product & support teams
  • Track account health, usage, and customer satisfaction , sharing insights with leadership and product teams


What We’re Looking For:

  • 2–5 years of experience in Customer Success / Account Management / Client Servicing
  • Strong exposure to B2B SaaS, ERP, or CRM products
  • Excellent communication, stakeholder management, and presentation skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfortable working with CRM tools, Excel, and reporting dashboards


Why Join Buildesk?

  • Work on a scaled SaaS product with real enterprise impact
  • Own accounts end-to-end, not just support tickets
  • High visibility role with product, leadership, and revenue teams
  • Strong growth path toward Senior CSM / Account Lead / CS Ops


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