Customer Success Manager

Overview

As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.

Responsibilities

• Act as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaboration
• Provide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practices
• Collaborate with our Sales team to identify expansion opportunities and ensure seamless handoffs
• Oversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generation
• Develop a deep understanding of our products and ...