Job Description

Location: Bangalore, India
Type: Full-time
Team: Customer Success


About AppsFlyer:

AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.


We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.



About the Role:

We’re looking for a Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.


As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You’ll Do:

  • Manage the post-sales relationship for a portfolio of customers across India.

  • Lead onboarding, training, and enablement sessions to set customers up for long-term success.

  • Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.

  • Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.

  • Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.

  • Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.

  • Actively support renewal conversations and identify opportunities for feature adoption or account expansion.

  • Collaborate with internal teams, including Sales and Support drive results.

    • What You Bring:

  • 3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.

  • Strong relationship-building skills with experience handling multiple accounts.

  • Clear and confident communicator across both technical and business audiences.

  • Analytical thinker, comfortable working with data and turning insights into action.

  • Proactive and solutions-driven with high personal ownership.

  • Comfortable working in a fast-paced, multicultural, and evolving environment.

  • Professional fluency in English.

    • Nice to Have:

  • Exposure to mobile marketing, martech, or analytics platforms.

  • Understanding of SDKs, APIs, or mobile attribution tools.

  • Experience working with product or technical teams.

    • Why AppsFlyer:

  • You'll join a team that values curiosity, growth, and meaningful impact.

  • You’ll work with innovative customers and an experienced regional team.

  • Our leadership invests in people, and your growth path is actively supported.

    • Apply for this Position

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