Job Description
About The Role
As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.
This role is focused on high-impact, high-value activities in all aspects of business development and retention.
What You Would Do
As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.
This role is focused on high-impact, high-value activities in all aspects of business development and retention.
What You Would Do
- Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year
- Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits
- Increase renewal rates, drive adoption and consumption, improve customer satisfaction...
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