Customer Success Manager

Responsibilities:

• Manage all post-sales activities for North American customers within your book of business, involving touchpoints that necessitate product knowledge, planning, project management, and the ability to quickly establish rapport.
• Exceed gross and net retention targets.
• Facilitate clients' adoption and utilization of the Moxo platform to help them achieve business objectives.
• Build strong working relationships with various cross-functional teams to ensure a cohesive and efficient customer experience.
• Collaborate closely with the Product team to relay end-user feedback.
• Identify and drive upgrade opportunities.
• Uphold Moxo's culture and foster a positive and enjoyable work environment for the team.
• Stay abreast with the latest trends in SaaS, digital transformation, Customer Success, and competitor products.
• Contribute ideas to further enhance our company's values, culture, and processes.
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