Customer Success Manager

Role Overview

As a Success Coach Manager, you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence in Telugu and other regional cohorts.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of Success Coaches to drive student success.
• Monitor team performance and ensure smooth execution of responsibilities.

Student Engagement & Retention

• Develop and implement strategies to improve student engagement and retention.
• Address escalations and ensure timely resolutions for student concerns.

Parent & Stakeholder Communication

• Build strong relationships with students and parents, ensur...