Customer Success Manager

Location: Bengaluru

Timings: EST 5:30 pm to 2:30 am IST

Job Summary

The Customer Success Manager (CSM) is the primary strategic partner responsible for guiding Rubrik's customers through the entire post-sale journey, ensuring maximum value realization, deep product adoption, and long-term retention. You will serve as the customer's trusted advisor and primary advocate, focused on turning successful initial deployment into a strategic partnership. This role requires a proactive, technical, and data-driven approach to customer engagement, with success measured by key performance indicators such as Product Activation & Adoption, Customer Health Scores, and ultimately, Retention

Key Responsibilities

• Onboarding & Technical Adoption:
• Own the customer lifecycle post-sale, ensuring a seamless transition from Sales/Implementation to ongoing Customer Su...