Customer Success Manager

Location: Hybrid (Yorkshire, onsite 3+ days/week)
Reports to: Retail Insights Director

About the Role

We're looking for a Customer Success Manager to join our growing team for our FMCG client in West Yorkshire. This role is accountable for ensuring the retailer's customer insight platform is embedded, adopted, and actively used by commercial teams, delivering high impact and value realisation.

Requirements

Key Responsibilities

Drive Adoption & Change

• Lead adoption of the insight platform across commercial teams and beyond.
• Deliver onboarding, training, and ongoing enablement.
• Deliver change management best practice to accelerate adoption.

Embed into Commercial Processes

• Integrate insights into core commercial workflows (category planning, promotions, pricing, range, media).
• Ensure insights are practical, timely, and aligned to how teams work.

Track Engagement & Value ...