Customer Success Manager

BPOD Latam is looking for a Customer Success Manager to join an important company team in São Paulo, Brazil. 

Mission:

The CSM is responsible for managing a medium-size portfolio of accounts using a hybrid approach that combines automation with periodic human engagement. This role focuses on driving adoption, retention and expansion through structured playbooks, success planning, and recurring business reviews, while ensuring measurable value realization for each customer.

Responsibilities:

• Conduct onboarding calls and align success objectives with the customer's business goals.
•  Build and manage individualized Success Plans with measurable milestones inside the CS platform.
• Execute lifecycle playbooks (Onboarding, Adoption, Renewal & Expansion, Loyalty) using a mix of automated cadences and human touchpoints.
•  Continuously segment accounts by ARR, risk exposure and upsell potential to prioritize outreach.
• Track pr...