Customer Success Manager

About The Job

We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you.

What you’ll be doing

• Own 8 to 12 enterprise accounts to ensure growth, value creation, and ongoing success.
• Perform customer interviews to get feedback and find areas for improvement.
• Provide training and coaching to clients.
• Actively work with new clients during their Proof of Concept (trial) periods to ensure successful product launches and create demonstrable value for our clients.
• Engage and manage inbound support requests, resolve issues and concerns where possible, and elevate to management as needed.
• Meaningfully contribute to team and company objectives and key results.

Your background

• 2 years of experience working in a Customer Success role.
• 2 years of experience in a startup environment with a SaaS product.
• Experience working with enterprise (B2B) customers.
• A creative self-starter who is flexible and tenacious.
• Excellent communication skills and a high degree of reliability.
• A passion for digging in and solving problems.

Benefits

• Competitive salary.
• Work from anywhere (as long as it’s in the Pacific or Mountain time zones).
• Unlimited vacation policy.
• Full medical coverage.
• Company issued laptop, equipment.
• Wellness spending allowance and phone stipend.
• Employee stock option plan.