Customer Success Manager

Customer Success Manager – $76,500–$103,500 CAD | Full-Time

Overview

Clio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto . This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about customer success, relationship building, and driving strategic growth, this role is for you.

About Clio

Clio is a global leader in legal technology, transforming how legal professionals manage their practice and increasing access to justice. With a mission to better the lives of legal professionals, Clio is committed to innovation, collaboration, and delivering exceptional customer experiences.

Role Summary

As a Customer Success Manager, you’ll manage a portfolio of Clio’s highest-value accounts, driving adoption, satisfaction, and retention. You’ll act as a trusted business partner, helping customers optimize workflows, realize ROI, and grow their practices using Clio’s solutions.

Key Responsibilities

• Build and manage value-based relationships with high-value accounts
• Drive customer engagement, adoption, and satisfaction
• Deliver regular business reviews to demonstrate ROI
• Partner with customers to support predictable growth and strategic goals
• Understand customer tech stacks and enhance their ecosystem with Clio
• Collaborate cross-functionally with Product, Sales, and Onboarding teams
• Manage escalations and resolve issues effectively
• Develop customer success assets and refine support materials
• Provide product demos to identify growth opportunities
• Activate Clio Payments and support value-add conversations
• Assist Sales in closing new customers with tailored implementation plans
• Cultivate customer advocates and support referral growth
• Collaborate on customer marketing and advocacy initiatives
• Use data to drive retention, adoption, and customer health metrics

Required Skills & Experience

• 3+ years in a customer-facing role in a B2B/Enterprise SaaS environment
• Strong communication and relationship leadership skills
• Experience with account planning and customer success plans
• Ability to prioritize, multi-task, and thrive in ambiguity
• Proactive sales instincts and customer management skills
• Comfortable leading executive meetings and workshops
• Growth-oriented mindset open to feedback
• Self-motivated and collaborative team player

Bonus Points

• Experience with Salesforce or other SaaS tools
• Proven portfolio management and customer success expertise
• Familiarity with API-driven applications
• Experience in a dynamic startup environment

Compensation & Benefits

• Salary Range : $76,500–$90,000–$103,500 CAD (location-dependent)
• Health Benefits : Top-tier medical, dental, and vision insurance
• Hybrid Work : Minimum 2 days/week in office for local team members
• Time Off : Flexible policy, with 20 days encouraged annually
• Counseling Benefit : $2,000 annually
• Retirement Support : RRSP matching and RESP contributions
• Recognition : Clioversary program at 3, 5, 7, and 10 years

Why Join Clio?

• Be part of a mission-driven company transforming legal services
• Work with a collaborative and passionate team
• Access career development and growth opportunities
• Enjoy a flexible and inclusive work culture
• Make a real impact on customers and the legal industry

Application Process

Click here to apply now through Clio’s careers portal . This role is open to candidates based in Vancouver, Calgary, or Toronto , with hybrid work expectations.

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