Customer Success Manager

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We're one of the fastest-growing startups in the Shopify ecosystem, trusted by 3000 leading brands including HexClad, Nike Strength, Barstool Sports, Peloton Apparel, and Aviator Nation. Our platform powers millions of customer interactions daily, and we're just getting started.

At Alia, we're building the next generation of popups: smarter, more beautiful, and designed to convert. We help Shopify brands achieve 15%+ opt-in rates while delivering customer experiences that feel personal, not intrusive.

We're a lean, high‑velocity team that obsesses over customer outcomes and ships at lightning speed. If you want your work to matter immediately and reach millions of shoppers, this is the place for you.

The Role

This is a white‑glove support role at the intersection of customer support and customer success. You'll own a book of several hundred e‑commerce brands, se...