Customer Success Manager

Company Overview

Genista Biosciences is a rapidly growing biotech company based in San Jose, CA dedicated to improving public health and food safety on both community and global scales. Our goal is to revolutionize food safety by creating a cutting‑edge platform that combines robotics, software, and technology, enabling fast, accurate, and cost‑effective testing for every member of the food supply chain.

Job Responsibilities

• Establish and execute a proactive customer engagement strategy with clear retention goals.
• Onboard new clients and assist existing ones by connecting them with Sales, Laboratory, and Engineering teams to address specific requests.
• Methodically review, troubleshoot, and handle customer issues/requests, following through timely and asking clarifying questions to determine the correct source & impact of issues.
• Continuously optimize existing and future processes to enhanc...