Customer Success Manager

Karbon is the global leader in practice management software for growth‑minded accounting firms. Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We serve customers in 34 countries and our team is located throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines.

About the Role

As a Customer Success Manager at Karbon, you’ll take ownership of your own client portfolio. You’ll become an expert in practice‑management best practices and provide consultative advice, leading projects that drive change. You will act as a crucial link between our customers and the rest of the Karbon team.

Responsibilities

• Create and own a quarterly success strategy for your customer portfolio.
• Build strong relationships with customers, using empathy to understand their challenges and beco...