Job Description
Job Description: Customer Success Manager
Location: Chennai
Reports To: Senior Manager – Customer Success
Department: Customer Success
Role Overview
The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage’s hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.
Key Responsibilities
Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
Partner with Sales, Product, and Marketing to identify growth opportunities a...
Location: Chennai
Reports To: Senior Manager – Customer Success
Department: Customer Success
Role Overview
The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage’s hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.
Key Responsibilities
Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
Partner with Sales, Product, and Marketing to identify growth opportunities a...
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