Customer Success Manager

Job Description

Shift Timings - US Market 6:30 PM - 3:30 AM

Job Location - Chennai (Work from Office)

We're specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have in SaaS or software product company in a customer-facing role and a strong empathy for customers, and a passion for growth.

• Be the Single point of contact for your customers post-sales.
• Training and onboarding customers.
• Build a relationship w...