Job Description

Job Description

We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our growing team. As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware.


This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments.


Key Responsibilities:


  • Own and manage strategic relationships with a portfolio of global, enterprise customers
  • Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies
  • Lead value-based success planning, business reviews, and renewal/expansion discussions
  • Identify an...

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