Customer Success Manager

Job Function: Goatpath Why SoftwareONE?:
The role:
**Responsibilities and Focus areas**:
- Leading and supporting our customers with their on-boarding using project-based methodology
- Working with the sales teams to support the sales cycle and govern customer expectations
- Run workshops to scope, manage and deliver customer goals
- Managing internal and external Customers/Stakeholders
- Regular proactive Customer interactions/calls consulting on usage and promoting features
- Using Product/Platform analytics to drive usage and target Customer engagement
- Drive new product proof of concept and trial customer conversion
- Conduct internal and external product training
- Support Marketing with the creation of collaterals for training, FAQs, newsletters, manuals, etc.
- Close Collaboration with our Product team to support the development of the product
- Identify common needs (from customers) and recruitment of preview customers
- Perform custom...