Customer Success Manager

About the Role:

As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You'll work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and maintain strong health scores across your portfolio. This role requires a blend of technical acumen, consultative relationship management, and strategic thinking to help sports and media organizations transform how they manage and monetize their digital content.

Key Responsibilities

Customer Adoption & Value Realization:

• Drive platform adoption and feature utilization through targeted training sessions, adoption demos, and enablement activities that help customers leverage new features and optimize workflows

• Monitor customer health scores, usage metrics,...