Job Description
Description
We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US.
This role combines account management, project coordination, and client support. You will be the primary point of contact for clients, ensuring smooth delivery, high satisfaction, and long-term retention.
The role is hands-on and execution-focused, with a strong emphasis on communication, ownership, and problem-solving.
What You Will Do
Customer & Account Ownership
- Manage a portfolio of clients from onboarding to renewal
- Act as the main point of contact for all client-related topics
- Build long-term relationships with client stakeholders
- Ensure clients achieve their business and learning objectives
- Proactively identify risks and prevent churn
Project Coordination
- Coordinate onboarding, launches, and ongoing client initiatives
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