Customer Success Manager (Cloud Services)

Customer Success Manager (Cloud Services)

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will partner with the world’s most highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

The Customer Success Manager (CSM) is the overall relationship owner to assigned OpenText Cloud Managed Services accounts. The CSM is a trusted advisor and partner that understands the customer’s business and strategy as it relates to their OT product portfolio, ensures operational health, customer satisfaction, and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.

What The Role Offers

• Oversee overall success management of the customer, including weekly status calls, monthly SLA reporting, sit...