Job Description
Job Description: Customer Success Manager
Location: Chennai
Reports To: Senior Manager - Customer Success
Department: Customer Success
Role Overview
The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.
Key Responsibilities
- Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
- Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
- Partner with Sales, Product, and Marketing to identify growth opportunitie...
Location: Chennai
Reports To: Senior Manager - Customer Success
Department: Customer Success
Role Overview
The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.
Key Responsibilities
- Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
- Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
- Partner with Sales, Product, and Marketing to identify growth opportunitie...
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