Job Description

Job Summary

As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of CINC’s products and services. You will proactively consult with customers, maintain their information, and handle communications and escalations. Your role is crucial in reducing churn, driving customer success, and developing raving customer fans.

Position Details

  • Job Title: Customer Success Manager
  • Location: Remote
  • Department: Customer Success
  • Reports To: Director, Customer Success
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

Key Responsibilities

  • Customer Trusted Advisor/Consultant
    • Ownership of customer suc...

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