Customer Success Manager (Colombia)

Location: Remote Position
Department: Customer Success
Reports To: Director, Customer Success

Job Summary

As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of CINC’s products and services. You will proactively consult with customers, maintain their information, and handle communications and escalations. Your role is crucial in reducing churn, driving customer success, and developing raving customer fans.

Key Responsibilities

• Customer Trusted Advisor/Consultant:
  • Ownership of customer success for the duration of the entire customer lifecycle
  • Take full responsibility for the account in Customer satisfaction, communication, and when needed, escalation
  • Provide proactive consulting ...