Customer Success Manager (CSM)

Customer Success Manager (CSM)

Remote

Accountabilities

• Deliver Finastra’s success strategy in line with the defined success framework & coverage model

• Build and maintain strong internal networks across the Sales, Support, Services and Product organizations, partnering with these teams to provide an excellent customer experience to our customers

• Build relations with our customers by providing proactive customer contact from point of sale and maintaining regular engagement cadence throughout the customer journey

• Establish Customer Success plans, building on value proposition(s) developed during sale, that outline the customer’s business goals & priorities. Work with the customer to define & track value realization of Finastra’s solutions against these goals to drive adoption and understanding our product portfolio.

• Maximize value of Finastra solutions for the cu...