Customer Success Manager (CSM) - Remote

Job Title: Customer Success Manager (CSM) — Remote

Location: Remote

Role Type: Full-Time

Reef connects elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest in their customer retention and growth infrastructure. We provide training, admin/HR support, and integration into a community of high-performing customer success and revenue professionals.

We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion. You'll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The c...