Job Description

Overview

Job Title: Customer Success Manager (CSM)

Location: Remote

Role Type: Full-Time

At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest in customer retention and growth infrastructure. We provide training, admin/HR support, and access to a community of high-performing customer success and revenue professionals.

About The Role: We are seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You will own complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and identifying growth opportunities. The company provides customer data, success frameworks, and clear retention targets.

Responsibilities...

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