Customer Success Manager (CSM) - WeActis

Due to the high growth and traction of its new solution (WeActis), Mondata is looking for a dynamic and bilingual (English and French) Customer Success Manager to join our team. This exciting opportunity involves working closely with our enterprise clients to ensure their long-term success with WeActis, our integrated cybersecurity solution for Microsoft Teams. The ideal candidate will be highly autonomous, with a proven track record of building processes and establishing best practices for customer success. This role requires a people-person who can influence clients for renewals and upsells while aligning the internal team and providing feedback to the product team to continuously improve our solution.

As a Customer Success Manager, you’ll play a key role in aligning our solutions with the strategic goals of our clients. Your mission will be to enhance one-to-many client engagement, increase product adoption, and improve satisfaction, all while building long-lasting, prod...